Terms of Service

Acceptance of these terms

By placing an order, making a purchase, claiming a product, opening a service ticket, using a Horizon-managed bot, or otherwise using Horizon Designs services, you agree to these Terms of Service and the rules shown in the relevant Discord channel, ticket, product listing, or order record.

If you do not agree, do not purchase or use the service. A written order record may add service-specific details. If those details conflict with these terms, the written order record controls only for that order.

Eligibility and accounts

You must meet the minimum age and account requirements of Discord and Roblox. If you are not legally able to agree to these terms on your own, a parent or legal guardian must approve your purchase and use of the service.

• You are responsible for activity performed through your Discord and Roblox accounts.
• You must provide accurate usernames, user IDs, invite links, order details, and ownership information.
• Never give Horizon staff your password, security code, session cookie, or account recovery information.
• You may not claim a purchase that belongs to another person unless it was recorded as an approved gift.

Orders and scope

The confirmed ticket, form, or order log defines the product, customer, assigned staff member, price, requirements, and expected deliverables. You are responsible for reviewing those details before work begins.

Customer responsibilities

• Provide complete references, text, dimensions, files, access, and other required details.
• Respond to reasonable questions within the order ticket.
• Confirm that you have permission to use every logo, image, name, vehicle design, file, or other asset you provide.

Material changes after work begins may require a revised price, a new delivery estimate, or a separate order. Horizon may refuse requests that are unsafe, deceptive, unlawful, infringing, discriminatory, sexually explicit, or incompatible with platform rules.

Payments and verification

Robux is the currently supported payment method unless Horizon explicitly approves another method in writing. All prices and purchase instructions must come from an official Horizon listing, bot flow, or authorized staff member.

• Payment is required before work, delivery, access, or an advertising claim begins.
• Purchases are verified against recent Roblox transaction or ownership records. A screenshot alone may not be accepted as proof.
• You are responsible for purchasing the correct product or game pass from the correct account.
• Roblox controls Robux processing, platform fees, transaction delays, and the value and availability of Robux.
• Fraudulent receipts, false ownership claims, payment manipulation, and attempts to reuse a consumed entitlement are prohibited.

Robux is governed by the Roblox Terms of Use. Horizon may pause a payment method or product if platform policy or verification access changes.

Delivery, delays, and revisions

Any delivery date or queue position is an estimate unless Horizon expressly labels it as guaranteed. Timelines may change because of order complexity, customer response time, staff availability, service demand, platform outages, or an approved change in scope.

Revisions included with an order are limited to the agreed scope. A request that replaces the original direction, adds new deliverables, or arrives after approval may require an additional payment. Failure to respond for an extended period may pause or close the order; reopening remains subject to staff availability.

Cancellations and refunds

Because Horizon provides custom digital work and instantly delivered digital access, refunds are not automatic. Except where applicable law requires otherwise:

• A cancellation requested before work begins may be eligible for a refund, replacement, or account credit permitted by the payment platform.
• Work that has begun, been substantially completed, been delivered, or been accessed is generally not refundable.
• If Horizon cannot complete an accepted order, Horizon will offer a reasonable remedy, which may include reassignment, replacement, credit, or a permitted refund.
• Duplicate or incorrect purchases must be reported promptly so staff can verify the transaction and available remedy.
• Unsubstantiated AI-use accusations are not grounds for a refund. A designer is not required to prove a negative or provide private working files, layer histories, source assets, or software records in response. A ticket whose sole purpose is to accuse a designer of using artificial intelligence without specific, credible evidence will be closed immediately. Horizon may review documented evidence at its discretion, and abusive or repeated accusations may result in moderation action.
• Removal for fraud, abuse, redistribution, or another serious violation does not create a right to a refund.

Any exception must be confirmed by an authorized Horizon representative in the relevant support or order record.

Advertising and sponsored placements

Advertisement purchases provide a scheduled placement, not guaranteed server growth, engagement, members, sales, or giveaway entries. The advertiser is responsible for the truthfulness, legality, safety, and availability of the advertised server, prize, content, and invite link.

Products and queue rules

• @everyone and @here pings are main advertising products.
• Instant Postage, Priority, and Sponsored Channel are add-ons and require a valid main advertisement.
• Priority orders may move ahead of normal queue entries. As a result, estimated dates for normal entries may move.
• Instant Postage remains subject to a minimum 24-hour safety interval after a recent advertising ping.
• A Sponsored Channel remains active for 30 days from the advertisement post date and is then removed. Each customer may have only one active paid sponsored channel at a time.

Advertisement and giveaway content

A valid server invite must be provided and remain active when the placement is due. Horizon may postpone or cancel a placement when the link is invalid, the server is unavailable, or the content violates these terms or platform rules.

A sponsored giveaway placement runs for 20 days unless the written order says otherwise. Entry must not require payment, Robux, or another item of value. The advertiser—not Horizon—is responsible for eligibility rules, selecting winners, delivering the stated prize, and complying with applicable law and platform rules.

Courses and digital access

Course access, files, templates, lessons, and other digital products are licensed to the verified purchaser for personal use unless a product listing says otherwise. Access may not be resold, shared, copied for another person, leaked, or republished.

Horizon may use Discord, Roblox, and supported verification services to confirm access. Platform outages or account-linking problems may delay verification. Losing access to a third-party account does not transfer a license to a different person, but support may assist after ownership is reasonably verified.

Ownership, licenses, and portfolios

You retain ownership of materials you provide. You grant Horizon a limited license to use those materials only as needed to complete, review, deliver, support, and document the order.

After full payment, you receive the right to use the final approved deliverables for the purpose stated in the order. Editable source files, working files, reusable templates, fonts, stock assets, and third-party materials are not included unless the order specifically says they are.

Unless confidentiality is agreed in writing before work begins, Horizon and the assigned creator may display completed work in portfolios and promotional materials. Horizon will not claim ownership of your original brand or supplied assets.

Conduct and acceptable use

You must follow the Discord Terms of Service, Discord Community Guidelines, Roblox rules where applicable, and posted Horizon community rules.

You may not use Horizon services to:

• harass, threaten, impersonate, exploit, or deceive another person;
• publish scams, malware, stolen material, unauthorized personal information, or unlawful content;
• evade a restriction, interfere with a bot or queue, abuse support staff, or manipulate order and payment records;
• advertise unsafe or prohibited communities, including content that cannot lawfully or safely be shown to the intended audience; or
• misrepresent Horizon, its staff, or a completed product.

Disagreements should be handled through the relevant ticket or Support. Public harassment, threats, or retaliation may result in immediate restriction.

Records and privacy

To operate its services and prevent abuse, Horizon may store Discord IDs, Roblox IDs, usernames, role information, order details, transaction references, advertisement details, entitlement status, ticket messages, transcripts, moderation records, and relevant timestamps.

These records may be used for verification, fulfillment, support, auditing, fraud prevention, staff payouts, dispute handling, and enforcement. Do not submit sensitive credentials or personal information that is not required for the service. Some records may be retained after a ticket or advertisement is deleted when needed for security, financial reconciliation, or dispute history.

Availability, warranties, and liability

Horizon services depend on Discord, Roblox, hosting providers, verification providers, and other third parties. Features may be delayed, changed, suspended, or unavailable because of maintenance, outages, API limits, policy changes, or events outside Horizon's reasonable control.

Services are provided on an “as available” basis. Horizon does not promise uninterrupted bot availability, permanent file hosting, a specific commercial result, server growth, sales, audience response, or compatibility with future third-party changes.

To the maximum extent permitted by applicable law, Horizon is not responsible for indirect, incidental, special, or consequential losses. Horizon's total responsibility for a claim relating to a paid service will not exceed the amount paid to Horizon for the specific affected service.

Enforcement and termination

Horizon may warn, restrict, suspend, deny service to, or remove a person who violates these terms, creates a safety risk, abuses staff or systems, or engages in suspected fraud. Horizon may also remove prohibited content and preserve relevant records.

When reasonable, Horizon will explain the action through a ticket or direct message. Serious fraud, threats, evasion, or safety issues may result in action without advance notice. Ending access does not remove obligations that arose before termination, including payment, ownership, confidentiality, or record-retention obligations.

Changes, questions, and contact

Horizon may update these terms as its services, payment methods, or platform requirements change. The effective date and version at the top of this page identify the current terms. Material changes will be announced through an appropriate Horizon channel when practical.

Your continued use of Horizon services after updated terms take effect means you accept the updated terms. A change will not retroactively alter a completed order unless required by law or necessary to address fraud, security, or platform compliance.

These terms are a practical operating policy for Horizon Designs and are not a substitute for advice from a qualified lawyer. Horizon should obtain legal review before relying on them for jurisdiction-specific consumer, privacy, contest, or commercial requirements.